Terms and Conditions

1. About Us

Barnstaple Fencing is a lead generation service connecting customers with vetted specialist fencing contractors across Barnstaple, North Devon, and surrounding areas. We do not directly provide construction services but facilitate connections between customers and our preferred contractors.

2. Services

2.1 Lead Generation Services

We provide:

• Connecting customers with vetted fencing contractors
• Initial consultation and requirement gathering
• Matching customers with suitable contractors in their area
• Facilitating initial contact between customers and contractors
• Quality assurance of our contractor network

Important: All design, supply, installation, project management, and after-sales services are provided directly by our preferred contractors, not by Barnstaple Fencing.

2.2 Service Area

Our services are primarily available in North Devon, including Barnstaple, Bideford, Ilfracombe, and surrounding areas. Services outside this area may be available by arrangement.

3. Lead Generation Process

3.1 Our Role

• Collecting your fencing requirements and contact details
• Matching you with suitable contractors from our network
• Passing your details to appropriate contractors
• Following up to ensure successful contact
• Quality monitoring of our contractor network

3.2 Contractor Relationships

Our contractors are independent businesses. We maintain relationships with trusted professionals but do not control their operations, pricing, or service delivery. Each contractor operates under their own terms and conditions.

4. Payment Terms

4.1 Our Lead Generation Service

Our lead generation service is provided free of charge to customers. We receive payment through referral commissions from contractors when successful connections are made.

5. Contractor Responsibilities

Our preferred contractors are responsible for:

• Providing accurate quotes and project timelines
• Carrying appropriate insurance and certifications
• Complying with all relevant building regulations and standards
• Delivering work to agreed specifications and quality standards
• Providing appropriate warranties and guarantees
• Health and safety compliance on all projects

6. Planning Permission and Building Regulations

Contractors are responsible for advising on and obtaining any necessary planning permissions or building regulation approvals. Customers should verify requirements with local authorities where necessary.

7. Warranties and Guarantees

7.1 Warranty Claims

Any warranty claims or after-sales issues must be addressed directly with your chosen contractor. We can assist with initial contact if needed but are not responsible for warranty fulfillment.

8. Liability and Insurance

8.1 Contractor Insurance

All our preferred contractors carry appropriate insurance including:

• Public liability insurance
• Employers liability insurance
• Professional indemnity insurance where applicable
• All relevant trade and professional certifications

8.2 Our Liability Limitations

Barnstaple Fencing's liability is limited to our lead generation service only:

• We are not liable for any construction work or defects
• We are not liable for contractor delays, costs, or performance
• We are not liable for any disputes between you and contractors
• Our maximum liability is limited to £100 for our lead generation service
• We exclude all liability for indirect or consequential losses

9. Cancellation and Changes

Any cancellations or changes to fencing projects must be agreed directly with your chosen contractor. Different contractors may have different cancellation policies and charges.

10. Health and Safety

All contractors in our network are required to:

• Comply with current health and safety regulations
• Carry out risk assessments for all projects
• Use appropriate safety equipment and procedures
• Maintain safe working practices on all sites

11. Website Terms

11.1 Website Use

You may use our website for legitimate purposes only. You must not:

• Use the website for any unlawful purpose
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with the website's operation

11.2 Intellectual Property

All content on our website, including text, images, and design, is owned by Barnstaple Fencing or our licensors and is protected by copyright and other intellectual property rights.

12. Data Protection

We process your personal data in accordance with our Privacy Policy and UK GDPR requirements. By using our services, you consent to the processing of your data as described in our Privacy Policy.

13. Dispute Resolution

13.1 Complaints Procedure

• Contact us directly to discuss any concerns
• We aim to resolve complaints within 14 days
• Formal complaints should be made in writing via our contact form

13.2 Alternative Dispute Resolution

If we cannot resolve a dispute directly, we may use mediation or arbitration services before pursuing legal action.

14. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including extreme weather, natural disasters, or government restrictions.

15. Governing Law

These terms are governed by English law, and any disputes will be subject to the jurisdiction of English courts.

16. Changes to Terms

We may update these terms from time to time. Updated terms will be posted on our website with a new "last updated" date. Your continued use of our services constitutes acceptance of the updated terms.

17. Contact Information

For questions about these terms or our services, please use our contact form:

Contact Form: Use Our Contact Form

For all inquiries about our terms and services, our contact form is the best way to reach us and ensure your query is handled promptly.