Privacy Policy

1. Who We Are

Barnstaple Fencing is a lead generation service connecting customers with specialist fencing contractors across Barnstaple, North Devon, and surrounding areas. We are the data controller for the personal information we collect about you.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Request a quote or consultation
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or updates
• Leave reviews or testimonials
• Book appointments or services

This may include:

• Name and contact details (email, phone, address)
• Property details and fencing requirements
• Communication preferences
• Any other information you choose to share

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

3.1 Lead Generation and Referral Services

• Matching you with suitable fencing contractors in your area
• Passing your contact details and project requirements to our trusted contractors
• Facilitating initial contact between you and contractors
• Following up to ensure you received contractor contact
• Quality assurance and customer satisfaction monitoring

3.2 Service Delivery Support

• Processing quote requests and initial consultations
• Coordinating between customers and contractors
• Providing general fencing information and guidance
• Handling complaints or service issues

3.3 Business Operations

• Processing payments and invoicing
• Maintaining business records
• Insurance and legal compliance
• Quality assurance and improvement

3.4 Marketing and Communication

• Sending newsletters and updates (with consent)
• Marketing our services to existing customers
• Responding to enquiries and providing information
• Improving our website and services

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To provide fencing services you've requested
• Legitimate Interest: To operate our business and improve our services
• Consent: For marketing communications (where required)
• Legal Obligation: To comply with tax, accounting, and other legal requirements

5. Information Sharing

We may share your information with:

5.1 Fencing Contractors

• Our trusted network of professional fencing contractors in your area
• Sharing your contact details and project requirements for quote purposes
• Facilitating direct communication between you and suitable contractors
• Quality monitoring and customer satisfaction follow-up

5.2 Other Service Providers

• Payment processors for secure transactions
• Email service providers for communications
• Website hosting and analytics providers
• Professional advisors (accountants, lawyers, insurers)

5.3 Legal Requirements

We may disclose your information if required by law or to protect our rights and safety.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for tax and accounting purposes

Typically, we retain customer information for 7 years after the completion of services, unless a longer period is required by law.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal requirements)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the details provided below. We will respond within one month of receiving your request.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure data storage and transmission
• Access controls and user authentication
• Regular security assessments and updates
• Staff training on data protection
• Secure disposal of data when no longer needed

While we take data security seriously, no system is completely secure. We cannot guarantee absolute security of your information.

9. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Analyze website usage and performance
• Provide personalized content
• Remember your preferences and settings

You can control cookie settings through your browser preferences. Some website features may not function properly if cookies are disabled.

10. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as:

• Google Analytics for website analytics
• Social media platforms
• Payment processors
• Review platforms

These third parties have their own privacy policies, and we are not responsible for their data practices.

11. International Transfers

We primarily process data within the UK. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

12. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new "last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please use our contact form:

Contact Form: Use Our Contact Form

For all privacy-related inquiries and data protection questions, our contact form is the best way to reach us and ensure your query is handled promptly and securely.

15. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• ICO Website: ico.org.uk
• ICO Helpline: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF